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Savings worth a massive 7.8 weeks FREE power! |
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TrustPower customers* who pay their bill on time receive a generous 15% prompt payment discount
(13.5% ppd if payment made by credit card). If you pay all 12 bills on time in the next year, your discount will
add up to a massive 7.8 weeks of FREE power!
*Customers receiving certain special offers may be excluded.
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| 2. |
Win $1,000 FREE power as a TrustPower FRIEND! |
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Because of your good payment history with TrustPower, you automatically become a FRIEND. As a FRIEND
you pay less than the standard TrustPower price, and are entered into the monthly draw for $1,000 FREE power.
Click here to view our contest winners page.
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| 3. |
TrustPower FRIENDS get special rewards. |
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As a FRIEND you will receive special offers and products, from time to time (as shown - Friends Coupons). |
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| 4. |
Choose the way YOU want to be served. |
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For your convenience, we have several ways in which we can answer your query.
Remember to have your Energy Number handy:
a. Visit our website www.trustpower.co.nz
b. Use our 'Smart Service' advanced speech recognition technology.
PHONE 0800 87 87 87- 24 Hours, 7 days
The first thing you'll hear is:
"Welcome to TrustPower,
For Faults, press 1
For all other enquiries, please press 2"
When you press 2, you'll get Smart Service and then you can make your choices by speaking.
You have the following options to choose from, just say:
- "Phone and Internet Services"
- "New Customer"
- "I'm Moving"
- "Overdue Account"
- "Account Enquiry"
- "Provide a meter reading"
- "Other Enquiries" - to use our speedy self-service option, QuickSmart, you can order forms, get your account balance, provide meter readings, and order other helpful information
c. Email our Customer Services Team at trustpower@trustpower.co.nz
d. Call our Customer Services Team Monday to Friday 8.30 -5.00 pm.
PHONE 0800 87 87 87
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| 5. |
It's nice to know who is on your property! |
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Our Meter Readers will arrive in signwritten TrustPower vehicles and in an easy to recognise TrustPower uniform. |
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| 6. |
Getting the basics right |
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Our customers tell us, the main thing they want is for us to get the basics right. That means answering the
phone promptly, solving their problems without a fuss, accurate on time bills, and a reliable power supply. So that's
what we concentrate on, and we promise to do our best to deliver those things to you. |
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